Terms & Conditions

Vouchers

Vouchers may be purchased for any amount to be used as payment or part-payment towards accommodation, food and drinks at Cobo Bay Hotel.

Full payment is required at the time of purchase by bank transfer, debit/credit card or cash. Any payment which is subsequently dishonoured will result in the voucher being rendered null and void.

Vouchers cannot be exchanged for the cash equivalent, no refunds will be given and change will not be given if the full value of the voucher is not used.

It is the responsibility of the person purchasing or receiving the voucher to keep it safe as it will not be replaced nor its value refunded under any circumstances, including loss, damage or theft.

Accommodation, Rates and Offers

All rates & offers published on this website are subject to availability.

Please ensure that adequate travel insurance is taken in respect of illness, flight/ferry disruption or adverse weather conditions which may prohibit travel, or affect your arrival or departure to or from Guernsey. 

Cancellation Policy

Minimum fee*:                                                                                25% of the booking amount (Forfeiture of deposit)

15 – 30 days prior to arrival:                                         35% of the booking amount

8 – 14 days prior to arrival:                                           60% of the booking amount

3 – 7 days prior to arrival:                                              75% of the booking amount

48 hours or less prior to arrival or no show:          100% of the booking amount

 

*All reservations made at our Advanced Purchase Rate are charged in full at the time of booking and are non-amendable and non-refundable.

Best Available Rate Guarantee

The Cobo Bay Hotel guarantees that the rates and special offers found on this website are the best that you will find online. For even better value, please sign up to our e-newsletter to receive exclusive rates and offers by email.

In the unlikely event that you are quoted a rate by a third party (inclusive of all fees, supplements and taxes) that is lower than the price available through our website for the same dates, room category, number of guests, package, and subject to the same terms and conditions, then please contact us immediately with the relevant information so that we may investigate and if needs be, adjust our rates accordingly.

Please note, however, that this offer does not apply to the following:

  • Confirmed reservations.
  • Negotiated corporate or group rates
  • Package deals that include items such as travel or car hire
  • Special rates and offers made exclusively available to subscribers or members of third party websites, companies and organisations.
  • 'Secret Hotel' rates that do not unveil the hotel until after you have booked
  • Rates available on auction or voucher websites

If your request meets the terms & conditions outlined above then please send details to reservations@cobobayhotel.com (if possible please include a screen shot of the room & rate being offered elsewhere as well as the link) and we will respond to you as soon as possible.